Community Learning Manager
2 days ago
🏡 Remote – Anywhere in California
Description
• Manage the day-to-day operations of our customer learning program, including administration, reporting, and user support, proactively removing obstacles and solving any problems that can prevent the program from reaching its goals. • Develop and execute a customer learning strategy that enables our community to learn about our product including the creation of content that will be delivered in our Community Learning LMS. • Work with CX community leadership to develop, implement and report on metrics to assess program effectiveness, including customer feedback. Use program feedback to refine and enhance programs. • Be a key stakeholder in our new vendor tool evaluation process and onboarding. • Build certification programs and pathways for 1Password B2B users to increase their understanding of our product and drive more value to their organizations. • Build and share reporting and analytics to show cross functional impact and ties to business value. • Act as the go to contact to work with internal teams (e.g GTM, Product, etc.) to align on priorities and the creation of customer learning initiatives. • Stay up to date on the latest research and best practices to inform strategy and programs.
Requirements
• 7+ years of experience building education programs using online learning systems (LMS) including 4+ years focused on customer education programs with a preference for experience in a technology/SaaS/start-up environment. • Strong written and verbal skills with the demonstrated ability to create internal and external communication. • Demonstrated ability to monitor and evaluate the success of programs, making necessary adjustments to meet evolving needs of customers. • Proven experience with creating instructional and certification programs. • Strong interpersonal skills with the demonstrated ability to work effectively with diverse teams, stakeholders, and customer bases. • Strong organizational and project management skills, with a proven ability to manage multiple priorities and programs simultaneously, ensuring all tasks are completed within the stipulated timelines.
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