Front Desk Associate (Full Time)- Perla on Broadway

August 27

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Action Property Management

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Making Room for Life's Moments

HOA Management • High Rise Management • SFH/Condo Communities • Large Scale Communities • Developer Communities

501 - 1000

Description

• Welcome Guests: Greet homeowners, guests, and vendors with a genuine smile and friendly demeanor, ensuring everyone feels valued and at ease upon arrival. • Customer Service Excellence: Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. • Policy Enforcement: Uphold and enforce community policies with respect and fairness, contributing to a well-organized and harmonious environment. • Package Handling: Efficiently handle and process packages, ensuring accurate and timely distribution to homeowners. • Resident Communication: Keep residents informed about upcoming community events, changes, and updates, enhancing their engagement and enjoyment via email. • Inquiry Management: Address homeowner inquiries and concerns promptly and professionally, providing exceptional service and support. • Area Maintenance: Maintain the appearance of the front desk area, lobby, and main elevators. Monitor lobby activity and maintain access control.

Requirements

• At least 1 year of customer service experience, showcasing your ability to provide exceptional support • Excellent telephone etiquette, ensuring clear and professional communication • Administrative/clerical experience. Familiar with Microsoft, Type 30 WPM. • Experience in hospitality, luxury retail, or fine dining is a plus, highlighting your background in delivering top-notch service • A polished and professional appearance and demeanor that reflects our commitment to excellence • An upbeat and positive team player attitude that contributes to a collaborative work environment • Strong judgment and a solutions-oriented mindset, driving effective problem-solving • A proactive customer service approach that anticipates and meets the needs of our residents and guests • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.

Benefits

• Birthday Holiday: Enjoy a special day off to celebrate your birthday. • One-on-One Mentoring: Receive personalized guidance and support for your professional growth. • 10 Days’ Vacation: Take time to relax and recharge with generous vacation days. • Team Member Incentive Program: Earn rewards for your hard work and dedication. • Comprehensive Health Benefits Plan: Our comprehensive benefits package includes medical, dental, vision, 401(k) with company match, and life and disability support for qualifying team members. • Pet Insurance: Care for your furry friends with our pet insurance options. • Year-End Bonus: Celebrate your contributions with an annual bonus. • Employee Discounts: Enjoy discounts on retail, travel, and entertainment through LifeMart.