September 7
š” Remote ā Anywhere in California
ā¢Deeply analyze and understand customer technical issues, using your expertise to diagnose problems efficiently. ā¢Leverage internal resources and collaborate with various teams to resolve complex technical challenges. ā¢Interpret internal and external technical documentation and API specifications to assist in understanding customer needs. ā¢Communicate technical concepts clearly and concisely to customers with less technical understanding. ā¢Serve as a bridge between customers and internal teams, ensuring effective information flow and issue resolution. ā¢Contribute to the continuous improvement of our support processes and knowledge base.
ā¢Strong technical aptitude with the ability to quickly grasp complex systems and documentation. ā¢Excellent written and verbal communication skills, with a talent for making complicated ideas accessible to non-technical audiences. ā¢Previous experience in a customer-facing technical support role. ā¢Proven ability to collaborate effectively with engineering and support teams to resolve customer issues. ā¢Ability to manage multiple priorities and adapt quickly in a fast-paced environment.
ā¢The equity upside of an early-stage startup with the product-market fit of a later-stage company. ā¢Daily lunch and snacks for those working out of our San Francisco office. ā¢Medical, dental, and vision insurance covered 100%. ā¢One Medical membership covered, flexible sick benefits and more. ā¢Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with. ā¢One Medical annual membership. ā¢Bi-annual team offsites and optional quarterly gatherings at the SF HQ office. ā¢Home office setup stipend to ensure you have the equipment you need to thrive at work.
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