Customer Success Manager

2 days ago

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ArcSite

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ArcSite is a visual sales estimation and drawing tool that helps you win more bids and stand out from your competition

Precision Drawing • Mobile CAD • PDF Markup • Sales Tools • Sales Presentation

11 - 50

Description

• Oversee and manage chat support operations, ensuring timely and effective responses to client inquiries. • Learn the core functionality of the ArcSite platform, including its key features, tools, and workflows. • Serve as the primary point of contact for customers during setup and onboarding. • Collaborate with the customer success team to create a streamlined, cohesive approach. • Offer best practices and mentorship to customers on our suite of products and solutions effectively. • Liaise with the sales team to ensure a thorough handoff process from Sales to Customer Success. • Document and communicate client issues and feedback, effectively conveying customer needs. • Consistently achieve and exceed assigned Key Performance Indicators (KPIs) and metrics.

Requirements

• Bachelor's degree required. 1–3 years of experience in customer success and/or project management, preferably in a SaaS environment. • Preferred experience in developing, installing, training, or supporting B2B solutions. • Ability to juggle multiple competing priorities, swiftly adapt, and respond to customer requests and shifting timelines. • Strong project management skills with a focus on meticulous attention to detail, adherence to timelines, and delivery of high-quality work. • Exceptional communication skills and a genuine enthusiasm for assisting others. • Ideal candidates will possess a strong curiosity and growth mindset.

Benefits

• Fully remote • Unlimited PTO • Medical, dental, and vision insurance • Vested 401K match as of start date • $75 monthly wellness stipend