Senior Strategic Account Manager

August 19, 2023

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AssistRx

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Specialty therapy initiation and patient support company delivering informed access and improved outcomes.

Specialty Pharmaceutical Industry • Prior Authorizations • HIPAA Consent • Specialty Patient Support Services • Health Care Technology

501 - 1000

Description

•Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience. •Establish and maintain a role as advisor to clients and colleagues. •Present new ideas and innovations to client to upsell and enhance their products and services. •Research high-level solutions for the client. •Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits. •Works with Client Services to solve complex support issues effectively. •Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust. •Determines most effective method of problem resolution by utilizing internal resources when necessary. •Primary point of contact for sales and service. •Determines most effective method of problem resolution by utilizing internal resources when necessary. •Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed. •Plan milestones and track progress. •Effectively keeps others adequately informed by presenting information to everyone involved.

Requirements

•Ability to effectively express ideas and thoughts verbally and in written form. •Exhibits good listening skills and comprehension. •Effectively keeps others adequately informed by presenting information to everyone involved. •Ability to define problems, collect data, establish facts and draw valid conclusions.

Benefits

•Supportive, progressive, fast-paced environment •Competitive pay structure •Matching 401(k) with immediate vesting •Medical, dental, vision, life, & short-term disability insurance