Customer Success Representative

2 days ago

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Aucto

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Helping businesses find better outcomes for surplus industrial assets

Industrial Liquidation • Industrial Valuation • Industrial Asset Recovery • Auctions • Liquidations

11 - 50

💰 $3.7M Seed Round on 2021-03

Description

• Deliver consistent, high-quality customer service when assisting customers & resolving issues across all support channels. Showcase empathy, leverage your rapport-building skills and embrace urgency • Own the solution! Drive Aucto’s customers toward satisfactory resolutions by utilizing your outstanding critical thinking and problem-solving skills. • Champion Aucto’s products! Become an Aucto product expert and use that knowledge to assist customers with account setup, onboarding, and troubleshooting • Provide transactional support for all purchases on the Aucto Marketplace • Work with Aucto’s Sales and Marketing teams to brainstorm new ideas, develop customer case studies, and ultimately grow our business • Meaningfully influence our products. Leverage your customer interactions to generate and share insights with our Product and Engineering teams to help refine our product and build an even better customer experience

Requirements

• Bachelor's or Associate's degree • 2+ years of experience in a customer-facing role. Ideal candidates have experience with a SaaS, Marketplace, or a similar tech product • High-energy demeanor with an outgoing, social personality—you love interacting with people and have impeccable written & verbal customer service skills • Strong time management skills and attention to detail combined with the ability to multi-task and balance competing priorities • Experience or strong interest in working cross-functionally with Product, Engineering, Operations, Marketing, and our Leadership teams to influence company-wide initiatives • Self-starter attitude and the willingness to "roll up your sleeves" • Passion for environmental causes and for building a business from the ground up!