10695 - Software Engineer I
September 5
🏢 In-office - Los Angeles
Ansible
Apache
AWS
Azure
Bash
Chef
Cloud
Docker
Firewalls
Google Cloud Platform
Kubernetes
NGINX
Puppet
Python
Terraform
Unix
Description
• The primary purpose of the Junior Site Reliability Engineer (SRE) is to support and enhance the reliability, scalability, and performance of our systems and services. • This role is essential in ensuring that our infrastructure meets the high standards of availability and efficiency required to deliver an exceptional experience to our customers. • As a Junior SRE, you will play a critical role in maintaining operational excellence, reducing system downtime, and driving continuous improvements in our infrastructure. • Activities related to Connectivity Service Development and Operations includes, but not limited to: Monitor key performance indicators trends or maintain service availability, report performance issues to management team and take action to track and address in a timely manner. • Provide support for on and off hour incident escalations, identify root cause and involve necessary teams to fix issue and track remediation actions taken. • Validate and maintain configuration of monitoring tools to ensure accuracy of monitoring results and verify proper monitoring is in place for production platforms. • Provide OS system support to ensure system availability. • Assist with development and troubleshooting of scripts and tools used in system deployment and maintenance. • Provide system usage data analysis and assessment for system capacity planning and work with Infrastructure planning. • Work with Operations and Customer Operations to identify high impact issues, provide data analytics and work with key stakeholders to drive problem resolution. • Troubleshooting Tomcat and other Web Application Server (WAS) issues. • Optimizing WAS performance and configuration. • Create and maintain detailed documentation of middleware configurations, processes, and procedures. • Generate reports on system performance, uptime, and other key metrics.
Requirements
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience. • Basic understanding of cloud platforms (AWS, GCP, Azure). • Familiarity with monitoring tools and logging frameworks. • Experience with scripting languages such as Python, Bash, or similar. • Strong problem-solving skills and the ability to work under pressure. • Excellent communication skills and a team-oriented mindset. • Nice to have: Experience with containerization technologies (Docker, Kubernetes). • Basic knowledge of CI/CD pipelines and version control systems (Git). • Familiarity with infrastructure as code (IaC) tools like Terraform or Ansible.
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