Customer Success Manager

2 days ago

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Automox

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All your endpoints. Easily automated & controlled. Always patched, configured, and secured.

Device Management • Endpoint Management • Patch Management • Policy Management • Automated Patch Management

201 - 500

💰 $110M Series C on 2021-04

Description

• Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals • Monitor specific data to identify at risk customers • Pinpoint problems and opportunities for expansion. Work cross functionally with the Account Manager for expansion and renewal opportunities • Lead scheduled Business Reviews with customers • Drive maximum customer health and retention • Work with customers and champion with internal teams on escalated issues to ensure the best possible experience • Leverage as many data points as possible to create a comprehensive customer profile • Brings ideas for improvement that helps us grow our business and fosters customer advocates • Develop strong relationships with Engineering, Product and Operations to ensure cohesion and shared understanding of goals and initiatives • Provide actionable feedback to engineering and product related to customer feature requests and product needs • Proven track record in handling difficult conversations with customers

Requirements

• 4+ years of experience in Customer Success, Account Management, or Business Development • Experience in working with multi-divisional, multi-geographical customers • You are concise, articulate, and able to get to the heart of the matter • You seek to understand the what, why, and how of our business • You have been a Customer Success Manager supporting a technical product. • You have a passion for technology, customers, problem solving and being a part of a fast-growing SaaS company • Plan and carry out responsibilities with minimal direction

Benefits

• Work from almost anywhere in the USA • Competitive Salary • Equity for Full-Time Employees • 401K Match • Flexible PTO, generous sick time policy • $20 a month to connect virtually with colleagues • Comprehensive Health Plans with generous employer contributions • 100% Company-paid Short Term/Long Term Disability and Life Insurance • Company HSA Contribution: $100-$150-$200 per month based on tier • Gender Affirmation Coverage • $50 per month Lifestyle Spending Account • Internet Reimbursement - $50/month • $750 Home office stipend • $10k Adoption Benefit • Comprehensive Family Planning Coverage