Customer Success Manager
2 days ago
🏡 Remote – Anywhere in California
Description
• Responsible for onboarding, activating, supporting and expanding adoption with HQ customers • Partner with an Account Manager to manage a book of business • Develop a deep understanding of customers' business goals to build a success plan • Prescribe the adoption and use of product features to achieve customer outcomes • Provide first response to customer issues and partner for troubleshooting • Advocate on behalf of customers’ needs to inform product development • Set a high standard for customer service and proactively address client challenges
Requirements
• 4 years of experience in a Customer Success Manager role, preferably in SaaS or AI • Goal Oriented - Proven track record hitting and exceeding onboarding, adoption, and customer success quotas • Hyper-collaborative - Works well with others, over-communicates, and enjoys collaborating • Persuasive and Engaging - Enjoys building relationships with customers • Organized and Efficient - Manages multiple use cases per customer within our systems • Accountable and Proactive - Has a proactive mindset with strong follow-through on tasks • Growth Oriented - Desire to receive feedback, learn, and grow in a fast-paced environment
Benefits
• Health insurance (options include 100% paid for individuals, 75% for families) • Fertility and family planning coverage • Primary caregiver 12-week paid parental leave • 401K, plus company match • Tele-mental health services • Generous vacation policy, plus company holidays • Monthly work-from-home stipend • Company equity • A commitment to an open, inclusive, and diverse work culture • Annual learning and development stipend
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