Senior Product Manager - Communication Tooling

August 27

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Making homeownership simpler, faster - and most importantly, more accessible. NMLS #330511 | better.com/terms

Mortgage

1001 - 5000

💰 $528M Post-IPO Debt on 2023-08

Description

• Telephony/Dialer System Management: Lead the strategy, implementation, and optimization of our telephony and dialer systems, ensuring they meet the needs of the Sales and Operations teams. • Sales Collaboration: Work closely with the Sales team to understand their processes, identify pain points, and optimize call cadence and workflows to maximize sales conversion rates. • CRM System Enhancement: Support the setup or enhancement of CRM systems, ensuring seamless integration with communication tools and aligning with overall business objectives. • Data-Driven Decisions: Utilize data analytics to track performance, assess the impact of changes, and make informed decisions to continuously improve the sales and operations processes. • User Experience: Focus on delivering frictionless and efficient user experience for the Sales team, minimizing downtime, and maximizing productivity. • Vendor Management: Manage relationships with telephony and CRM vendors, negotiating contracts and ensuring service quality. • Continuous Improvement: Lead the ongoing evaluation and improvement of sales and operational tools, staying current with industry trends and best practices to keep our systems competitive. • Project Management: Oversee the entire lifecycle of sales and operational projects, from ideation and development to launch and post-launch evaluation.

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (MBA is a plus). • 5+ years experience in product management, with a strong focus on telephony/dialer systems. • Hands-on experience with Twilio or equivalent telephony platforms is required, preferably in the mortgage industry. • Proven experience working directly with Sales teams to optimize call cadences and boost conversion rates. • Experience in setting up or enhancing CRM systems is a significant advantage. • Exceptional communication and collaboration skills, with the ability to work effectively across cross-functional teams. • Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Experience with SQL or Looker is strongly preferred. • Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment. • Exceptional stakeholder management skill and ability to handle complex cross-functional projects. • Strong understanding of technology and the ability to develop and execute a technology strategy. • Thrive working in a dynamic, fast-paced environment with a high degree of ambiguity. • Exceptional communication and collaboration skills, with the ability to work effectively across cross-functional teams.