Technical Support Analyst

August 27

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Blue Ridge

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Smarter software for demand planning, replenishment, and inventory optimization - with positive ROI in months not years.

Cloud Inventory Replenishment • Cloud Demand Forecasting • Cloud SKU Rationalization • Cloud Demand Planning • Cloud Supply Chain Analytics

51 - 200

💰 Private Equity Round on 2021-09

Description

• Take pride in your interactions with our customers and develop positive working relationships both externally and internally • Provide technical and user support to our clients; follow the appropriate escalation procedures • Write SQL queries to report and analyze our client databases and to be able to debug issues as required • Write batch scripts to support our software’s background processes and to be able to debug issues as required • Assist with building new client systems utilizing our SaaS solution • Respond to client support issues via email and phone • Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions • Effective and timely communication with customers, co-workers and manager • Demonstrates strong analytical and problem-solving skills working independently and with the team • Initiative and willingness to go the extra mile for our customers and coworkers • Participate in the after-hours support rotation

Requirements

• Bachelor’s degree in computer science, statistics, supply chain management or similar • 3+ years’ SQL experience • Self-starter with minimum supervision • Strong analytical and problem-solving skills • Excellent communication skills both written and verbal • Ability to write complex MS SQL queries • Proficient in MS Excel (knowledge of pivot tables and data import) • Knowledge of IIS • Knowledge of file transfer protocols and management of FTP servers • Strong attention to detail • Interest in learning and developing new technical skills • Experience with Atlassian suite of products a plus • Experience in Supply Chain Planning or Inventory Management a plus • Fluency in Spanish and/or Nordic languages a plus

Benefits

• Competitive salary • Free Medical/Dental/Vision (for Individual) • 401(k) match • Unlimited PTO • Remote • Collaborative, fun, team-oriented environment