Customer Success Manager

May 7

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BuildOps

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All-in-one field service & project management platform designed for commercial service contractors

51 - 200

💰 $50M Venture Round on 2023-05

Description

• Assist customers with all aspects of our software through phone, email, and Zoom screen-sharing sessions, with a primary focus on customer success, support, and satisfaction. • Become a BuildOps product expert and help both customers and co-workers succeed by identifying creative solutions to unique workflow requirements. • Utilize support tools such as Monday.com, JIRA Service Desk, UserGuiding, and OpenPhone to efficiently handle customer cases and track personal performance. • Collaborate as part of a tight-knit team, working together to provide superior technical support while maintaining a positive environment. • Troubleshoot and submit bugs to our developers acting as the primary driver from bug ticket creation through resolution. • Champion customer needs internally by providing feedback and escalating requirements, ensuring that they receive the attention they deserve. • Travel on-site to our customers’ office locations in order to assist with their initial BuildOps implementations.

Requirements

• B.A. or B.S. degree from a top university. • Willing to work during EST business hours • Prior knowledge or ability to quickly learn Accounting ERP systems like Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum preferred.

Benefits

• Base salary range $70k - $90k + 10% bonus. • Company equity/stock options. • A comprehensive benefits package • Flexible PTO • Flexible and hybrid work schedules (this particular role can be REMOTE) • Company events like BBQs and team-building activities, both in-person and virtual • Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) • The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers