Sales Support Specialist
August 5
🏡 Remote – Anywhere in California
Description
• Responsible for all VAC (Value Analysis Committee) submission documentation for new customers and following up until approved. • Collaborate with Customer, Sales, Legal and Finance to support the internal New Account setup process upon or during VAC approval. • Generate, analyze and distribute customer onboarding reports. • Generate quotations for sales, maintain ERP system and generate quote to sales metrics for organization. • Partner with Sales to analyze choices and financial capacities of each customer and suggest suitable solutions within company guidelines • Monitor inbox and delegate sales leads to appropriate sales and staff members • Facilitate the equipment upgrade process with customers and sales. • Support Equipment Evaluation program and coordinate the purchase conversion with Sales and Customers. • Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner. • Review and respond to all emails with professionalism, accurate information and timely follow up. • Document customer interactions by recording details of any inquiries, requests or feedback per Standard Operating Procedures. • Maintains knowledge of and adheres to all processes, policies and procedures. • Escalates issues as necessary for guidance from others. • Work with Customer Service Management in identifying and documenting areas of process changes and/or improvements. • Collaborate with internal departments on and maintain all source documents used to facilitate a VAC submission. This will include leading the ECO process with Quality. • May support order entry process in times of need. • Other duties as assigned.
Requirements
• Education: High school diploma • Minimum 5 years experience in a customer service role or equivalent combination of education and experience • Work location: Remote – East or Central Coast • Travel: up to 20% • Full time employment • Excellent interpersonal and phone etiquette skills. • Creative thinker and possess ability to resolve critical problems. • High degree of attention to detail and ability to multi-task in a fast-paced environment. • Problem Resolution, follow-up, planning and organizational skills, including ability to meet deadlines. • Must be able to work independently and on a team utilizing effective time management. • Must be proficient with typing and the use of MS Word, Power Point, Excel, Outlook, Teams. • Must have ability to learn quickly and adapt to new technologies and applications. • SalesForce system experience required. • Symplr, Lumere or other Vendor Credentialing system experience required. • Must be able to work at a computer workstation for extended periods of time. • Medical Device experience required. • Compliance with relevant county, state, and Federal rules regarding vaccinations.
Benefits
• Competitive salary ($86,000 - $93,000 annually depending on experience) • Stock options – ownership and a stake in growing a mission-driven company • Employee benefits package that includes 401(k), healthcare insurance and Paid Time Off (PTO)
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