Operations Support Coordinator

September 11

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Care Access

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A new vision for healthcare. Where clinical research is a patient care option.

rare diseases • pulmonology • oncology • decentralized • decentralized trials

201 - 500

Description

• Manage and maintain processes to streamline operations. • Support reporting of activities, performance metrics, & KPI’s. • Manage and maintain accurate data and records. • Distribute and track Site Support Requests. • Distribute and track Contract Administration Requests. • Support distribution of Investigator Reimbursement activities. • Communicate effectively both internally and externally to resolve issues and drive Investigator Success and Trial Access Partner goals. • Coordinate and assist with meetings, presentations, and training sessions. • Handle administrative tasks related to outreach and onboarding operations. • Compose all Trial Access Partner Agreements, Service Requests and Invoicing. • Manage and route weekly Trial Access Partner Invoice activities to ensure invoicing is done correctly and timely. • Track Trial Access Partner Activities and compile data in a clear and concise format. Ensure adherence to regulatory requirements and company policies. • Work collaboratively across departments to support Investigator Success and Trial Access Partner operations.

Requirements

• 3-5 years of business operations experience • Experience in the life sciences or healthcare domain. • A strong work ethic • Ability to dive into details and communicate at a high level. • Strong analytical and problem-solving abilities. • Strong organizational skills. • Ability to work collaboratively in a team-oriented environment. • Ability to quickly learn and master complex internal technologies • Stellar communicator: you can seamlessly guide a conversation and anticipate potential needs • A genuine love for clinical research • Tons of energy, passion, humor, compassion, and enthusiasm • Proficiency in CRM software, preferably SalesForce

Benefits

• PTO/vacation days, sick days, holidays. • 100% paid medical, dental, and vision Insurance. 75% for dependents. • HSA plan • Short-term disability, long-term disability, and life Insurance. • Culture of growth and equality • 401k retirement plan