Inside Sales and Customer Support

August 5, 2023

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CareLuLu

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CareLuLu finds the best child care for you!

Early Childhood Education (ECE) • Preschool • Child Care • Daycare

11 - 50

💰 $1.7M Seed Round on 2014-11

Description

We're seeking an amazing inside sales and customer support professional to join our team! You’ll be the face and voice of the company and you will help families find a daycare or preschool that matches their needs. This is a mix of an advisor role with inside sales. You must have a desire to close, but also be caring and compassionate with a real desire to help parents through stressful times. You must also have a high degree of Empathetic Intelligence. This is crucial to be successful in this role (if you're unsure what Empathetic Intelligence is, read this VERY useful info: http://bit.ly/2E68IFP) Much of your time will be spent on the phone (and email) so you must be a fluent English speaker. You must be able to commit to a full-time position, working from home on EST hours. You must be entrepreneurial and thrive in a fast-paced role over the phone (headset, multi-tasking by speaking on the phone and entering data into our CRM.) By joining our team, you’ll benefit from working in a collaborative team setting with talented people. You’ll work directly with the founding executive team and your day-to-day work will have a direct impact on our bottom-line. What You'll Be Doing • Perform 50+ calls/day + emails/SMS (no cold calling, calls are to people who used our site) • Take a consultative approach to understand parents’ needs and refer adequate daycares • Accurately maintain records in our CRM to ensure up-to-date customer info and status • Manage leads in our CRM: guide/advise parents with frequent follow up • Communicate clearly, provide exemplary customer service, and manage long-term high-value relationships

Requirements

• Fluent English speaker (not required but a BIG plus: you’re also fluent in Spanish) • 2-10+ years of experience with inside sales / customer support • Outstanding written & phone communication skills, and fast typing skills • Owner mentality: you’re self-motivated, set your own goals and deliver results working independently • Be tenacious, high-energy, positive and able to overcome objections • Be EXTREMELY attentive to details with consistent error-free execution • Be entrepreneurial and comfortable with change. You offer feedback and ideas for improvement • Home office: high speed internet + back-up internet + privacy (office or room with no background noise)

Benefits

• Competitive base salary (depending on experience) + uncapped commission. • Paid time off and other benefits with tenure and performance • Flexible work-from-home setting (no more commute!) • Team gatherings/events + occasional team retreat in a nice villa!