Senior Customer Success Manager

August 24

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Carrot Fertility

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A complete global solution that makes fertility benefits affordable and accessible to all

fertility • employee benefits • fertilitybenefits • healthcare • fertilitycoverage

201 - 500

💰 $75M Series C on 2021-08

Description

• Support new and existing Carrot customers for the Mid-market segment • Help communicate the value of the Carrot product • Develop customer success strategies and best practices

Requirements

• Bachelor’s degree • 5+ years of experience in customer success, customer support, or account management in a high-growth, technology environment • Successfully managed complex projects • Clear, empathetic communicator • Enthusiasm for Carrot Fertility’s mission • Experience with Salesforce or other CRM • Some familiarity with Carrot’s buyers (HR benefits leaders) is preferred • Detail-oriented • Process-oriented with an automation/efficiency mindset

Benefits

• Holistic Total Rewards package • Health and wellness benefits • Retirement savings plans • Short- and long-term incentives • Parental leave • Family-forming assistance • Competitive compensation package