Senior Customer Marketing Manager
June 7
🏡 Remote – Anywhere in California
Description
• Build long-lasting relationships with top customers• Partner with customers to ensure best-in-class stories are identified• Advocate for customers internally to bring their stories to life across all channels • Help further establish the process and strategy for working with cross-functional teams in terms of receiving, validating, leveraging and executing on a customer story across program types, e.g. strategic events, films • Help to define KPIs for the program; clearly communicate metrics to respective Sales and Marketing channel owners to be able to track the success of customer stories • Uncover new customer champions for case studies, customer testimonials, logo approvals, speaking opportunities, peer reviews, etc. • Highlight a variety of customer stories across verticals, geographies, segments, and use cases. Responsible for customer recruitment, interviews, content production, and customer approvals. • Collaborate cross-functionally with sales, customer success, and product teams to identify and recruit new champions. • Build a team of customer marketing managers to own relationships and drive programs directly with customers • Manage and evolve ongoing customer programs such as events, swag programs, G2 peer review, Customer Advisory Boards, Guardian Connect, etc. • Help to facilitate and organize customer content to be distributed through key channels such as digital, social, and events • Create customer reference materials at scale using our reference platform and drive advocacy activities within our customer community. • Find opportunities to creatively celebrate customers' significant milestones and their contributions in elevating Chainguard’s brand.
Requirements
• 7-10 years working on or leading a customer marketing/customer reference team or similar program; experience working in technology/SaaS/Security space • Proven ability to understand technical products and discern quality of use cases for storytelling • A passion for storytelling and a customer obsessed mindset • Proven ability to manage people / lead a team • Excellent communication and presentation skills • Proven experience working with executives and C-levels • A willingness to adapt to change, move quickly, and think on your feet. • Experience collaborating cross-functionally with key stakeholders across the business.
Benefits
• Equity/stock options • Unlimited PTO • Remote work with flexible coworking and team meetup opportunities • Home office and internet stipend • 100% health/dental/vision insurance coverage for you and your family
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