IT Support Engineer

20 hours ago

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CLOUDSKOPE

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Global Risk Management & Technology

Cloud Security & Governance • Software Development • Information Risk Management (IRM) • CyberSecurity • HIPAA Compliance

11 - 50

Description

• Support Engineers serve as frontline technical resources for Cloudskope’s customers and partners. • Deliver unique value by collaboratively and reactively solving customer problems. • Maintain and support customer networks, handle customer tickets, and drive them to resolution. • Provide an outstanding technical support experience to our business customers. • Own and manage the customer experience over the phone and Web.

Requirements

• 3+ years in an IT support role with experience working remotely. • Microsoft, Cisco or Network Certifications are ideal. • Strong customer communications skills are crucial in this role. • Experience with enterprise technologies like Active Directory, Microsoft server, Networks, VLANs, and Firewalls. • Experience with Ubiquiti Unifi Networks equipment, configuration, and management. • English Language: fluent in reading, writing, and speaking. • If English is not the native language, proficiency test results are a plus (e.g. TOEFL, TOEIC, Cambridge English Exams) • 2+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education • Bilingual – preferred though not required: Spanish, English.

Benefits

• A flexible working policy, allowing some work-from-home • Vacation after the first 3 months of successful employment • A friendly, safe, and nurturing environment within a high-rise building. • A dedicated office, and the latest in technology and tools for every employee. • All your information will be kept confidential according to EEO guidelines.