Customer Success Manager

August 8

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Description

• We are looking for a high agency, high aptitude problem solver to join our Customer Success team. • You will manage both scaled CS programs and 1:1 relationships with the top customers in your book of business. • In this role, you will focus intensely on driving product adoption and delivering exceptional value for our customers, resulting in strong retention and expansion KPIs. • This is a cross-functional role, working closely with the sales, marketing and product teams to align resources for the best customer outcomes. • This is a great opportunity to join a rapidly growing Series A company to build the playbook that will help us grow for years to come.

Requirements

• Must have 3+ years of experience in a customer success (or similar) role. PLG experience is a big plus! • Must have (at least) intermediate-level knowledge of Google Sheets and/or Excel. • Have a solid track record of delivering exceptional customer experiences. • Possess strong presentation and communication skills, particularly when engaging with executives and leaders. • Demonstrated ability to identify customer pain points and map product features to a solution. • Strong written and verbal communication skills - You are an effective communicator and listener and adapt quickly to varied communication methods. • Collaboration - You value teamwork and contribute to a synergistic work environment where people learn from one another. • Experience with HubSpot, Notion, Slack, and Zendesk is a plus!

Benefits

• Medical, Dental and Vision Insurance • Unlimited PTO • Parental Leave • 401K Plan