Senior Workforce Management Analyst
July 31
🏡 Remote – Anywhere in California
Description
• Understand Cohere’s value proposition to clients and providers in order to accurately tell stories using data • Capacity Planning for current and future prospects enterprise wide • Support in unit economics reporting, trending and analytics focused on improvement • Creatively and independently problem solve for business needs using data that may need to be curated through collaboration with engineering and data governance team • Create and maintain a system to notify leadership of staffing inefficiencies or variance to plan impacts promptly to expedite appropriate actions • Project staffing level requirements by activity to optimize service levels • Track, analyze function and agent level performance including trends, utilizing data and reports from a variety of systems • Analyze and report historical data and trends • Aid in development and improvement of processes and procedures • Assist in the creation of process flows • Be a subject matter expert in Cohere’s external deliverables for new and existing clients • Be responsible for both ad hoc analysis as well assisting in developing dashboards for internal and external use • Risk remediation and opportunity identification with strong emphasis on solutions • Develop high quality decks and presentation materials for presentation to leadership on an as needed basis
Requirements
• At least 5 years analytical/reporting experience, preferably at a healthcare company or allied health organization • At least 3 years experience forecasting and building out capacity models • Experience with unit economics and driving operational cost through data analysis • Advanced level of proficiency in Microsoft Excel or Google Sheet • Experience developing custom spreadsheet models • Excellent data management skills • Ability to create advanced visualizations using Microsoft Excel or Google Sheet • Ability to to define and track Key Performance Indicators (KPI) and various business metrics • 3 years of experience measuring performance related metrics • Ability to identify shifting trends, outliers, risks and opportunities based on historical datasets • Knowledge of data forecasting concepts • Ability to calculate required production hours and make staffing recommendations • Excellent communication skills both written and oral • Flexibility and agility, works well in ambiguous situations, clear understanding of an early stage startup environment • Ability to work cross functionally across remote teams • Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution • Thrive in a fast paced, self directed environment • Highly organized • Proficient in developing presentations that tell a complete story • Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems • You understand that this position is very fluid and the term “not my job” doesn’t exist
Benefits
• Health insurance • 401k • Bonus
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