Crisis Counselor Supervisor

July 24

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Crisis Text Line

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Nonprofit. Free, 24/7, confidential mental health support in English and Spanish. Text SHARE or APOYO to 741741🇺🇲

201 - 500

💰 $23.8M Series B on 2016-06

Description

• Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention. • Supervisors provide real-time guidance to remote volunteer Crisis Counselors. • You’ll take conversations with texters when needed and assist with high-risk situations. • You are self-motivated, effective at multitasking, and an effective communicator. • You will perform active rescues and monitor volunteer counselor conversations for quality support. • You must possess problem-solving skills and be tech-savvy.

Requirements

• You have 3+ years of crisis intervention work experience beyond volunteerism. • Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 26 hours per week, including weekends, nights, and holidays. • The current available shift is: • Thursday, Friday, and Saturday - 10p - 6a EST • Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Benefits

• 20 paid holidays including: • Federal holidays like Juneteenth and Labor Day • Election day • Holiday break from Dec 24 through January 1 • 2 renewal days • 2 floating holidays • Flexible paid time off, including: • 15 vacation days • 3 personal days • 7 sick days • Medical, dental, and vision benefits for the staff member and family at no cost to the employee • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution • 12 weeks paid parental leave (after 6 months of employment) • Student loan repayment (after 2 years of continuous full time service) • Family support through a virtual childcare platform • Stipends/Allowances • Mental health (Monthly) • Internet Service (Monthly) • Professional Development (Annual) • Wellness (Annual) • Home office setup (One time/First year)