Business Systems Analyst, Customer Experience

August 28

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Crunchyroll

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Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love$1. .$1

community • streaming video • social-networking • anime • Asian entertainment

1001 - 5000

💰 $22M Venture Round on 2015-11

Description

• As a Business Systems Analyst, Customer Experience, you will help refine and improve our customer support operations. • You understand customer support ticketing systems and how to audit and standardize the infrastructure and automate workflows. • You will collaborate with several teams to pull ad hoc reports, create dashboards, investigate ticket flow issues, and provide insights to enhance customer experience.

Requirements

• 5 years experience with analytics and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud). • Experience identifying patterns and trends in data to provide insights. • Experience creating reports, dashboards, and visualizations using tools like Zendesk Explore, Tableau, or Power BI. • Experience with SQL or other data querying languages. • Experience optimizing processes and improving customer experience. • Bachelor's degree in Data Analysis, Information Systems, or a related field

Benefits

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually. • Flexible time off policies allowing you to take the time you need to be your whole self. • Generous medical, dental, vision, STD, LTD, and life insurance • Health Saving Account HSA program • Health care and dependent care FSA • 401(k) plan, with employer match • Employer paid commuter benefit • Support program for new parents • Pet insurance and some of our offices are pet friendly!