Crusoe is aligning the future of computation with the future of our climate.
Environment • Cloud • Bitcoin • AI
March 27
🏢 In-office - San Francisco
Crusoe is aligning the future of computation with the future of our climate.
Environment • Cloud • Bitcoin • AI
• Crusoe Cloud is growing its Customer Success Engineering team to support our customers in the development and growth of our carbon-reducing cloud. • Our Customer Success Engineers ensure that our growing customer base is able to resolve their challenges quickly so they can get back to advancing the field of AI/ML, advanced physics simulations, or computational biology. • You will work alongside customers and be our first responder to challenges - working closely with our Solutions, Product, and Engineering teams to create timely and systematic solutions to troubleshoot current problems, and identify/prevent problems from occurring. • We are looking for someone who is passionate about customer experience, documentation, taking initiative, and who wants to play a key role in the success of expanding Crusoe Cloud and its climate impact.
• 2-5 years in a customer support role, with experience working in cloud, storage, networking environments • Knowledge of other public cloud technologies preferred (e.g., AWS, Azure, GCP) • Strong communication and customer service skills, with ability to prioritize competing escalations • Excellent troubleshooting skills and ability to work with cross-functional teams • Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position • Must be able to pass a background check • Our Company values speak to you, resonate with you, make sense to you and how you desire to work
• Hybrid work schedule • Industry competitive pay • Restricted Stock Units in a fast growing, well-funded technology company • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents • Employer contributions to HSA accounts • Paid Parental Leave • Paid life insurance, short-term and long-term disability • Teladoc • 401(k) with a 100% match up to 4% of salary • Generous paid time off and holiday schedule • Cell phone reimbursement • Tuition reimbursement • Subscription to the Calm app • MetLife Legal • Company paid commuter benefit; $50 per pay period
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