Solutions Engineer (North America)

May 2

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DigitalGenius

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AI Customer Service Automation Platform for eCommerce

Automation • Machine Learning • Natural Language Processing • Artificial Intelligence • Chat Bot

11 - 50

Description

• Build, integrate, and optimise automation processes for customer service via our Visual Flow Builder • Develop integrations with other platforms by coding in Node.js or Python AWS lambdas • Assist in training our Customers on how to build, update, and manage their own automations processes via our Platform • Identify and communicate product enhancement potential to our Product team

Requirements

• Coding experience • Strong organisational and project management skills • Excellent communication, critical thinking & analytical skills • 2+ years of experience within the SaaS industry • Experience building automated process flows • Experience working with Customer Service CRMs (e.g. ServiceCloud, Zendesk, Freshdesk, Gorgias) • Experience working with OMS systems (e.g. Shopify, CommerceCloud, Magento) • Experience working with APIs and developing integrations • Interest in AI and Machine Learning concepts

Benefits

• Fully remote with all-access WeWork membership • Competitive Salary & Equity Package • Generous Vacation Policy (20 Days) • Annual Company Week Off (in addition to Vacation Policy) • Your Birthday Off (in addition to Vacation Policy) • Monthly Fitness Stipend • Medical, Dental, and Vision Health Insurance for US-based Employees • 401k for US-based Employees