Client Success - Product Research

June 16

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Description

• Maintain open communication with the clients to understand client needs, feedback, and pain points. • Gather and analyze product feedback from internal and external sources, including client surveys, user interviews, and support tickets. • Stay up-to-date on industry trends, competitor offerings, and emerging technologies relevant to the industry. • Synthesize feedback and research to prioritize product enhancements and new feature development. • Clearly and effectively communicate research findings and recommendations to stakeholders across the company.

Requirements

• Must have at least 3 years of hands-on experience in Client Services or Client Engagement at a technology product company • Experience working with clients located outside of India is essential. • Strong client-interaction and communication skills – including the ability to react to client issues, and assess and address them in a timely manner • Knowledge of various market research methodologies, both qualitative and quantitative, such as surveys, focus groups, and competitive analysis. • Ability to analyze complex data sets and produce clear and concise reports, presenting complex information in a way that is easy for stakeholders to understand. • Proactive and independent with a demonstrated ability to solve problems creatively. • Experience working in a global team environment Proven ability to collaborate effectively with team members across different time zones and cultures. • Proficiency in a European language is a plus.

Benefits

• Maintain open communication with the clients to understand client needs, feedback, and pain points. • Gather and analyze product feedback from internal and external sources, including client surveys, user interviews, and support tickets. • Stay up-to-date on industry trends, competitor offerings, and emerging technologies relevant to the industry. • Synthesize feedback and research to prioritize product enhancements and new feature development. • Clearly and effectively communicate research findings and recommendations to stakeholders across the company.