Project Coordinator, Associate

September 6

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Divvy Homes

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Building a different pathway to homeownership for the modern American family.

Real estate • Operations • Logistics • Data Science • Pricing

51 - 200

💰 $735M Debt Financing on 2021-10

Description

• Our Home Operations Team works relentlessly to ensure that our resident’s homes meet investment-grade criteria, both for the company and for our future homeowners. • In your role as Project Coordinator, you will report to the Central Operations Regional Manager and assist with the day-to-day move in and maintenance operations of the Divvy portfolio. • You will serve as point communicator and liaison between Divvy residents, and Divvy repair and maintenance vendors. • We have a documented equal pay policy, and do not negotiate on offers.

Requirements

• A strong background and knowledge of home systems, how they function and how to troubleshoot issues, as well as construction methodologies and feasible/reasonable repairs. • Strong change management capabilities. • Superb customer service experience, with proven CSAT scores. • 3+ years of experience in customer facing roles, ideally in residential repair & maintenance, or property management in the Single Family Residential or Multi Family spaces • Strong written and verbal communicator, who can work cross-functionally with multiple teams to help customers. • Knowledge and experience using; Google Suite, work order management software, CRM software and communication tools (Front, Hubspot, Slack, Gmail) • Experience collaborating on projects and working with other teams cross functionally. • Schedule flexibility during times of high demand (such as weather events/storms), an ability to work rotating weekend coverage and support as needed. This is required. • You are able to quickly learn how different parts of the business interact, and provide recommendations and solutions on how to improve on those interactions • Strong work ethic, attention to detail, time management and organizational skills

Benefits

• Flexible PTO • Competitive salary + equity • 90% paid medical benefits for you and your dependents (medical, dental, vision) • 401k match & access to a financial planner • $1,000 annual professional development stipend • $350 remote workspace allowance • $250 monthly co-working space stipend • 16 weeks paid parental leave • Sabbatical Program after 4 years of tenure • Recognized as Time 100’s most influential companies of 2022 & a Great Place to Work