Senior Support Engineer
August 29
🏡 Remote – Anywhere in California
Description
• Deliver prompt and effective first-line support to customers facing challenges with our products or services. This includes resolving technical queries, troubleshooting complex issues, and managing incident responses. • Efficiently escalate unresolved customer issues to the appropriate engineering teams, ensuring thorough documentation and persistent follow-up to facilitate timely resolutions. • Collect critical feedback and feature requests from customers and communicate these insights effectively to the product and engineering teams to help guide product development. • Cultivate and maintain robust relationships with customers, serving as a dedicated representative of Dynamo AI to ensure ongoing customer satisfaction and loyalty. • Design and implement innovative solutions that enhance the integration and functionality of our products, continuously improving the customer experience.
Requirements
• Demonstrated expertise in technical support, customer service, or related fields, ideally within a startup setting. • Advanced problem-solving capabilities, with a proven track record of diagnosing and resolving complex technical issues efficiently. • Exceptional communication and interpersonal skills, adept at managing customer expectations and fostering positive relationships. • Strong familiarity with AI technologies, Kubernetes, and various cloud platforms such as AWS and Azure. Prior experience in these areas is highly desirable. • Ability to operate autonomously and collaboratively in a dynamic, fast-paced, cross-functional team environment. • Commitment to continuous learning and professional development in a rapidly changing technology landscape.
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