EDCi
Enabling Excellence in Communication and Technology
Cloud Services • Support • Data Center • Professional Services • Communication and Collaboration
51 - 200
Genesys Cloud Engineer
February 15
🏡 Remote – Anywhere in California
EDCi
Enabling Excellence in Communication and Technology
Cloud Services • Support • Data Center • Professional Services • Communication and Collaboration
51 - 200
Description
• Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions • Responsible for administration and support of Genesys Cloud solutions • Coordinate and write technical papers, articles, standard operating procedures and best practices • Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving. • Ability to balance both support and project work when applicable; able to meet support/project milestones • Collaborates with Technical Account Managers, Project Managers & Sales where applicable. • Support testing effort
Requirements
• 2+ years experience in Genesys Cloud CX (Purecloud) technology • Genesys Could CX certification is a plus • Knowledge of Media / Voice gateway knowledge is a plus • Knowledge of SIP Protocol implementation and support Preferred • Excellent client service attitude and team focus • Understand best practices for a service organization • Development Skills/certifications as a plus are: o Java/Java Script o HTML o Rest WEB Services o Genesys Cloud CX API’s o Microsoft SQL Server o Web-services, 3rd party API’s • 1+ years experience in network administration and support is a Plus • .NET development or C# Experience is a Plus
Benefits
• Remote work from home • Paid holidays, vacation and sick time • Bring Your Own PC Policy • Cell phone reimbursement • Casual dress • Funded training and certifications • Health, dental and vision insurance • 401K match • And much more!
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