Senior Client Success Executive - Strategic & Enterprise Segment

July 30

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Employer Direct Healthcare

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Transforming access to excellent care

Healthcare • Board Certified Surgeons • SurgeryPlus • Bundled Case Rates • Reduce Medical Spend

201 - 500

🔥 Funding within the last year

💰 $92M Secondary Market on 2023-12

Description

• Successfully manage the overall relationship with the client and all stakeholders • Develop service strategy to ensure renewal and growth of client accounts and retention of members for assigned accounts • Develop plans to increase client revenue and profitability through better utilization of network, pricing strategies, and communication of new and enhanced offerings. • Ensure both company and client objectives, expectations and goals are being met • Exercise judgement in handling client discussions, escalations and issue resolution • Demonstrate proactive ability to diagnose and fix root cause drivers of service and/or delivery problems • Develop and manage strategic plans in the most proactive and strategic manner possible, and find new and innovative ways to show clients the value of the products and services purchased • Proactively identify potential service issues and takes steps to resolve identified issues • Lead and mentor account managers to resolve simple and complex issues as well as develop solutions proactively • Successfully onboard new clients in a manner that sets them up for continued success • Conduct professional and productive in-person meetings with clients • Willingness to travel up to 35% of the time to clients, EDH headquarters (Dallas) and appropriate industry events.

Requirements

• Bachelor’s degree required • Extensive experience in healthcare industry, focus on self-funded benefits industry highly preferred • 8+ years of job-related experience in a strategic account management role within the human capital, healthcare or benefits industry preferred • Direct experience handling portfolios consisting of multiple Fortune 500 and/or large public Sector Clients preferred • Ability to engage interpersonally with all levels within an organization, including C-suite • Process-driven and strong analytical skills and insights • Strong leadership and influence management skills, ability to motivate Account Managers to support client portfolios • Ability to thrive in a matrixed organizational structure • Motivated team player with a positive collaborative attitude • Ability to work in fast-paced, start-up like environment • Excellent verbal and written communication skills • High energy Level, willing to contribute to establishing a world class corporate culture

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Short & Long Term Disability • Life Insurance • 401k with company match • Paid Time Off • Paid Parental Leave