Customer Support Associate (PST)

August 13

Apply Now

Receive Emails with Similar Jobs

Eko Health

WebsiteLinkedInAll Job Openings

Eko Health is a leader in AI technology for heart and lung disease detection. Early Detection is Primary.

artificial intelligence • machine learning • digital health • telehealth • telemedicine

51 - 200

Description

• Provide a top-notch experience by managing a high volume of calls, emails, and chats with efficiency and expertise. • Resolve support tickets promptly and accurately, meeting all SLAs and customer satisfaction (CSAT) expectations. • Troubleshoot and resolve technical issues related to our SaaS and Hardware products. • Guide customers through the onboarding process and support them throughout their journey with Eko. • Develop and maintain a comprehensive understanding of our products and warranties to effectively address customer needs. • Collaborate with Fulfillment, Product, Engineering, and QA departments to resolve complex orders and report on product features. • Report trends and issues to enhance the customer experience and contribute to continuous improvement.

Requirements

• Minimum of 1-2 years of experience in customer support or a similar role, preferably within the SaaS or Healthcare industry. • Proven ability to manage conflict and provide effective resolutions. • Strong technical knowledge and familiarity with SaaS products and services. • Demonstrate ability to complete tasks on time and prioritize work effectively. • Excellent communication skills, both written and verbal, with the capability to explain technical concepts to non-technical users. • Proficiency in support tools and CRM software (e.g., Zendesk, Salesforce, JIRA). • Strong problem-solving skills with the ability to think strategically and work independently. • Ability to thrive in a fast-paced, ever-changing environment, with attention to detail and strong organizational skills. • Flexible and adaptable to meet business needs, including during peak seasons or high-demand periods. • Must be able to provide professional references to support your qualifications and experience.

Benefits

• Eko was recognized by “Great Place to Work” in 2020 and 2021 • Paid-time off • Medical/Dental/Vision, Disability + Life Insurance • One Medical membership • Paid Parental Leave • 401k Matching • Company sponsored Commuter Benefit Programs • Employee Assistance Programs • Remote Work Allowance • Flexible schedules • Wellness perks (Wellhub (FKA GymPass), Carrott, Rightway, OneMedical, Fetch, SmartSpend, SoFi) • Learning and Development stipend