Customer Growth Manager - Small Group

August 17

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Elation Health

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Creating a future where primary care owns its powerful role in healthcare through technology-enabled innovation.

Electronic Health Record (EHR)

201 - 500

Description

• Maintain a robust pipeline by generating meetings from inbound product inquiries and self-generated outreach efforts. • Accurately document all sales activities, pipeline updates, and client communications, in SFDC ensuring timely and accurate visibility into your efforts and results. • Proactively contact and conduct compelling and effective product demonstrations to upsell additional products and services by clearly articulating the value and benefits of our solutions tailored to their specific needs. • Proactively forge strong relationships with existing Elation customers through consistent follow-up, understanding their unique needs, and positioning our solutions as key to addressing those needs. • Take the lead on internal collaboration to best serve the customers, coordinate projects and provide feedback. • Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes. • Stay informed about industry trends, competitive landscape, and product knowledge to enhance your sales presentations and effectiveness. • Internalize company culture and represent this externally.

Requirements

• 2+ years experience in a quota carrying Customer Growth, Customer Success or Account Management role. • Proven track record of consistently attaining or exceeding a renewal and/or expansion quota. • Highly organized and tenacious record-keeper who logs and maintains customer notes in relevant systems. • Great team player who works well within a team and collaborates cross-functionally, especially in a remote environment. • A thought leader that is motivated to learn about and stay informed of a complex and ever-changing industry. • Proficient with Salesforce CRM; nice to have: Gong, ChurnZero, Outreach.io or relevant tool experience. • Excellent verbal and written communication skills. • Strong desire to build long-term relationships with your customers and serve as an advisor for all aspects of their success. • Ability to work with a large customer base and engage with your book of business by deploying strategic technology. • Experience in healthcare or B2B SaaS is a benefit. Interest in healthcare is required.