Solutions Consultant
July 22
🏡 Remote – Anywhere in California
Description
• Our Solutions Consultant will work closely with our Sales Managers & Account Managers to execute on the account strategy of our Enterprise customers to help us give them the best experience, minimise churn, meet our revenue goals and upsell targets. • You’ll create customised presentations, demos, proof of concepts, trials, respond to bids, and lead onboarding journeys. • You’ll play a pivotal role in helping us articulate our value, find gaps our competitors cannot service, and be the customer’s champion by working with internal cross-functional stakeholders. • You’ll make a big impact by identifying opportunities for Elliptic to solve complex business challenges and drive growth.
Requirements
• Acting as a product and use case expert - applying a deep understanding of the challenges Elliptic’s customers face in identifying, preventing and investigating criminal activity in digital assets to map Elliptic’s solutions to those challenges • Driving the discovery process, helping to uncover customers’ current pains and needs and partner with Account Execs to shape an offering that meets their needs and exceeds their expectations • Partnering with Account Executives to drive complex, multi-stakeholder deal cycles across different customer segments to solve diverse mission-critical business problems • Working with the Research team to translate analytical data and findings to sales friendly talk tracks to be used by marketing and sales • Working with our Global Policy Group to identify relevant local regulatory requirements for our target prospects • Analysing and understanding thematic prospect and customer feedback to partner with the product and engineering teams to provide a feedback loop on new product development opportunities • Creating and sharing best practices for product demos with the wider commercial teams • Creatively identifying and solving integration challenges • Designing and executing implementation plans for Enterprise customers based on their individual and specific compliance and technical objectives • Maintaining an understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations.
Benefits
• Competitive salary • Share Options • Holiday - 25 days • Private Health Insurance • 401k • Collaborative, flexible and friendly environment: We understand that flexibility is the key to maintaining a healthy work-life balance, especially at the moment. We’re working remotely right now and are carefully considering our strategy for remote working in the longer term • Social events, which include monthly team lunch on us, quarterly full day events and an annual company 3-day event • Personal training budget & LinkedIn Learning subscription.
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