Customer Success Manager
October 19, 2023
🏡 Remote – Anywhere in California
Description
• Empower customers to reach their goals using the Emotive Conversational Sales Platform, data-based strategy suggestions, and our partner network • Own the entire customer lifecycle after onboarding, including renewals • Engage a portfolio of clients and build personal relationships with key people in the organizations • Identify and act on win-win opportunities for additional client investments • Relay valuable feedback and insights from the market to the product team • Deliver keynotes and webinars on different aspects of personalization • Improve both customer facing and internal processes
Requirements
• 3+ years of customer success or account management with a technical (SaaS) product • Highly organized - a project management background is a plus • The ability to quickly build rapport with individuals and teams, naturally looking for ways to make processes easier • Ability to understand the features and use cases of the Emotive platform • Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications • The capacity for creative problem solving • Experience with advocating for your customers' needs within our organization and driving to solutions • You can use data and statistics to identify patterns, using them for enriching your recommendations for process/product improvements • Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates
Benefits
• Opportunity to work with industry-leading clients • Personal and professional growth • Inclusive and diverse work environment
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