Help Desk Analyst

3 days ago

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Equus Software

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Equus is the leader in cloud-based mobility solutions - from move management, business traveler compliance, and more.

Tax Grossups • Assignment Management • Global Mobility Technology • Talent Mobility • AssignmentPro

201 - 500

Description

• Equus Software is a unique software development company with 180+ employees across 5 global sites. • Equus works with a growing list of Global 2000 clients, many in the Fortune 500. • Our technology enables our clients to mobilize their workforce globally. • Teamwork and flexibility are hallmarks of this position; We have a fast-paced environment where no two days are alike.

Requirements

• Must have 2-4 years’ experience with IT network, workstation and server operations in a Microsoft-based environment. • Experience working with Windows 10/11 and Windows Server 2008, 2012 and 2019. • Experience managing a help desk queue or working from a help desk queue. • Must have excellent interpersonal and customer service skills. • Must have a passion for solving problems, delivering quality work, and finding a way to improve. • Must know how to prioritize work and ask for assistance when needed. • Must be able to follow detailed documentation and to create your own. • Confluence and Jira experience a plus.

Benefits

• Variety: As part of our team, you will work in a fast paced and challenging environment where no two days will be the same. • Knowledge: You will be able to take full advantage of being part of a fast-paced, close-knit community and make full use of the knowledge of the Global Equus Team with direct access to everyone from BA to CEO. • Growth: Equus is winning new clients all the time and there is plenty of room for the right candidate to move up the career ladder as the company grows.