EvenUp uses data and technology to help plaintiffs and attorneys achieve better legal outcomes.
August 29
đĄ Remote â Anywhere in California
EvenUp uses data and technology to help plaintiffs and attorneys achieve better legal outcomes.
⢠Champion Customer Happiness: Be the go-to advocate for your clients, ensuring their happiness, loyalty, and growth with EvenUp's services. ⢠Navigate Relationships: Forge meaningful connections with your clients, from leadership to users, making the adoption of EvenUp's technology a breeze. ⢠Communication Guru: Keep the communication lines open, clear, and always in sync with both external clients and internal teams. ⢠Renewal Superstar: Own the entire contract renewal process, keeping your clients engaged while collaborating closely with EvenUp's sales and finance teams for win-win outcomes. ⢠Goal Achievement Partner: Work hand in hand with your clients to establish and achieve vital goals and key performance indicators (KPIs), guaranteeing their ongoing and expanding success with EvenUp. ⢠Platform Enthusiast: Drive adoption, effectiveness, and growth of our platform among your customers and end-users. ⢠Strategic Guide: Document use cases, craft success plans, and advocate for your clients, influencing EvenUp's product development and roadmap. ⢠Expand Possibilities: Leverage your expertise to broaden your clients' utilization of the EvenUp platform and find creative solutions. ⢠Trusted Ally: Build trust and be a strategic advisor to your clients, delivering insights and value. ⢠Stakeholder Networker: Foster and leverage relationships within your client organizations to drive adoption and support new opportunities, building a strong support network. ⢠Escalation Guru: Handle client escalations with finesse, maintaining a speedy communication channel for service-related matters. ⢠Revenue Accelerator: Identify upsell opportunities, explore new revenue streams, and collaborate closely with our Sales team.
⢠Bachelor's degree (or equivalent) in a related field; MBA or JD is a plus. ⢠Proven experience in customer success, account management, or a related role.Stellar problem-solving skills, a knack for creative solutions, and a proactive approach. ⢠Exceptional interpersonal and communication skills. ⢠Motivated to deliver outstanding customer experiences. ⢠Familiarity with SaaS or service-oriented business models. ⢠Experience in Legal Tech or working with Legal Professionals is a plus. ⢠Ability to travel within the United States up to 25% is required
⢠Choice of medical, dental, and vision insurance plans for you and your family ⢠Flexible paid time off and 10+ holidays per year ⢠A stipend to upgrade your home office for fully-remote roles ⢠401k for US-based employees
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