Product Specialist
2 days ago
🏡 Remote – Anywhere in California
Description
• We're a dynamic digital marketing team seeking a ServiceTitan Product Specialist to join our fun, fast-paced team. • We need an organized, task-driven individual with a strong understanding of ServiceTitan, DNI implementation, and reporting. • The ideal candidate is self-motivated, positive, and possesses exceptional written and verbal communication skills. • They should excel at quick problem-solving and be solution-oriented. • Ability to set up and maintain client’s ServiceTitan software • Create and maintain relevant documentation • Assist end-users with ServiceTitan configuration and issues • Lead integration projects between ServiceTitan and our other reporting solutions and other software (eg CallRail) • Manage DNI configuration on websites and landing pages to ensure attribution is accurate • Ensure efficient data migration and swift adoption • Integrate with GA/GTM and troubleshoot conflicting CTN scripts, etc • Review and maintain data accuracy in ServiceTitan and legacy systems • Contribute to reliable insights for decision-making • Track website visits, ensuring the DNI pools have the correct available numbers • Build relationships with ServiceTitan specialists and internal stakeholders • Foster collaboration for improved implementation outcomes • Track KPIs related to integration, adoption, and data integrity • Provide insights to optimize software performance • Work with internal teams to establish consistent ServiceTitan configurations • Other duties as assigned by management
Requirements
• Previous experience with ServiceTitan and CallRail • Expertise in the ServiceTitan ecosystem (ServiceTitan Certified Administrator preferred) • Understanding of DNI and call tracking and reporting • Adaptability and quick grasp of new concepts • Effective multitasking and priority management skills • Exceptional attention to detail • Ability to work independently with minimal supervision • Thrives in a fast-paced environment with tight deadlines • Strong organizational skills
Benefits
• Annual $2,000 education budget for professional development • Paid Time Off • 10 Paid Federal Holidays • Medical, Dental, Vision, and Life Insurance • A Comprehensive Employee Assistance Program • 401k • Flexible start times and half-day Friday • Leadership and advancement opportunities • An annual Misogi experience or • Your choice of one of the following monthly benefits (up to an $85 value): house cleaning service, massage, child care, pet insurance, or gym membership • Monthly in-office events and monthly volunteer days to give back to our community • Quarterly Team Builders • The dopest team merch! • A casual work environment with lots of coffee and candy • A badass Holiday Party
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