Customer Success Manager

November 23, 2023

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Federato

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When underwriters have real-time risk selection and portfolio insights at their fingertips, profitable growth follows!

11 - 50

💰 $15M Series A on 2022-09

Description

• Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystem • Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management • Act as a trusted advisor and advocate internally by working cross-functionally to deliver on customer's needs • Be an insurance industry expert and a Federato expert when it comes to our product and industry • Build and maintain strong relationships with key stakeholders and influencers at our client • Use data to develop insight and understanding of customer's business needs, goals and product utilization • Identify and position opportunities for revenue growth and expansion

Requirements

• 5+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process, or systems strongly preferred • Experience in customer success, customer service or other client-facing, relationship management positions a plus • Outstanding ability to take a consultative approach, communicate and nurture positive business relationships • Accountability, and personal organization are essential, project management skills and agile methodology are a plus • Experience in leading a diverse group and training each according to needs and core values • Both a leader and a do-er, able to be both strategic and effective at execution • Confident and able to work effectively in ambiguity, recommend solutions or create process where needed • Strong business acumen and executive presence to convey credibility at all stages • Technology savvy, and an innovative problem solver • A business, risk management, communications or marketing degree is helpful

Benefits

• Base compensation is projected to be in the range of $100,000 - $150,000 a year • CS roles have commission incentives provided in addition to variable annual bonus target • On Target Earnings are well above the base comp range • A robust suite of benefits are provided by Federato to take the best care of our team mates