Bilingual Customer Service Representative

September 5

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Wholesale distributor of vinyl/color change wrap, signage supply, paint protection film, window film, and equipment.

Vinyl Wrap • Color Change Vinyl • Wide Format Printers • Paint Protection Film • Auto Window Film

201 - 500

Description

• Answer calls and respond to emails • Handle customer inquiries both telephonically and by email • Research required information using available resources • Manage and resolve customer complaints • Provide customers with product and service information • Enter new customer information into system • Update existing customer information • Process orders, forms and applications • Identify and escalate priority issues • Route calls to appropriate resource • Follow up with customer calls when necessary • Document all call information according to standard operating procedures

Requirements

• Minimum 1 year experience in Customer service role • Strong customer service and active listening skills • Excellent communication skills • Ability to prioritize work and manage time effectively • Basic Computer Skills • High School Diploma • A passion for customer advocacy • Proficient with Microsoft Office Suite