Customer Service Representative - Bilingual Preferred

6 days ago

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FinFit

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Financial wellness for all.

Financial Services • Financial Wellness Benefit • Financial Coaching • Emergency Savings • Early Wage Access

51 - 200

💰 $7M Series B on 2019-07

Description

• Provide exceptional customer service while responding to customer contact via all channels including email, telephone, and chat. • Investigate customer issues, collaborate with peers, and escalate any potential complaints to the appropriate points of contact. • Participate in proactive outbound dialing and email projects. • Collaborate cross-functionally with our internal teams • Become a knowledge expert on our products and processes. • Maintain a high standard of regulatory compliance, adhering to all Salary Finance policies and procedures. • Ensure that customer issues are resolved effectively and efficiently. • Contribute to strong NPS and customer satisfaction ratings.

Requirements

• You must be fluent in both English and Spanish • You have customer service experience in a financial services, technology, retail, order management or employee benefits company. • You have experience working in a regulated environment. • You are familiar with CRM systems. • You have the flexibility to work outside of standard business hours, 11 AM-8 PM EST. • You are willing to work flexible hours and overtime, including flexibility to cover • Experience working with telephony systems, Google Office Suite, Microsoft Office, CRMs (Freshdesk, Salesforce, Zendesk, etc..), and loan operating systems. • Experience in Customer Service, Call Centers, Account Management, Banking, or any related positions with a strong focus on Customer Support. • An understanding of consumer lending principles.