Accounting Success Manager

August 31, 2023

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FloQast

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FloQast delivers workflow automation created by accountants for accountants.

Accounting • SaaS • Internet • Closing Software • Reconciliations

501 - 1000

💰 $110M Series D on 2021-07

Description

• Provide outstanding customer service through product assistance, trainings, and consultative solutions • Own the overall post-launch relationship with a diverse portfolio of FloQast customers • Develop a trusted advisory relationship with customers • Be an advocate and liaison between customers and internal cross-functional teams • Conduct business reviews to assess customer requirements • Strategize with Account Managers to forecast renewals and mitigate churn risks • Identify and develop upsell and expansion opportunities • Manage customer trainings and education • Forecast and track key account metrics • Drive increased engagement, renewal rates, revenue expansion, and advocacy • Assist with high severity customer requests • Drive customer success outcomes • Other projects as assigned to help meet company goals

Requirements

• BA/BS degree in Business Administration, Accounting, Finance or relevant fields • Minimum 3-5 years industry accounting experience • Ability to interact with customer teams • Proven ability to manage multiple projects and meet deadlines • Excellent professional presentation skills • Excellent verbal and written communication skills • Ability to think analytically and apply problem solving skills • Self-starter, ability to work in a fast-paced team environment • Nice-to-haves: Experience using SalesForce, Gainsight, Slack and G-Suite, CPA and/or public accounting experience, prior user experience of FloQast or other month end close software, experience at a SAAS company, proven track record of managing customer escalations, setting customer expectations, and negotiating successful resolutions, proven experience working directly with customers, ensuring customer satisfaction, adoption, and retention

Benefits

• Medical, Dental, Vision, Family Forming benefits • Life & Disability Insurance • Unlimited Vacation • Participation in Employee Stock Program