Data Entry Clerk

August 28

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Fresh Form Draft

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Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture.

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Description

• The Data Entry Customer Service role is designed for individuals who excel in multitasking and are committed to providing accurate data management and outstanding customer service. • This role will involve handling data entry tasks, responding to customer inquiries, and ensuring that all client information is correctly recorded and maintained.

Requirements

• Enter and update customer information in the company’s database with a high level of accuracy. • Handle customer inquiries via phone, email, and in-person, providing timely and effective solutions. • Assist in processing customer orders, returns, and exchanges, ensuring all data is accurately recorded. • Maintain and update records of customer interactions, transactions, and details of inquiries, complaints, and comments. • Collaborate with the customer service and sales teams to ensure a seamless client experience. • Identify and escalate priority issues to the appropriate team members. • Follow up on customer interactions to ensure resolution and satisfaction. • Assist with administrative tasks such as filing, managing office supplies, and preparing reports. • Support other departments with data entry and customer service-related tasks as needed.

Benefits

• Competitive salary. • Health, dental, and vision insurance. • 401(k) retirement plan with company match. • Paid time off and holidays. • Opportunities for professional development and career advancement. • Supportive and inclusive work environment