How teams delight their customers, engage their teams, and build stronger businesses 🤝
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
September 7
🏢 In-office - San Francisco
How teams delight their customers, engage their teams, and build stronger businesses 🤝
SaaS • Email collaboration • Customer Service • Management software • Shared Inbox
• Define and communicate the product vision, strategy, and goals based on customer insights, market research, and business objectives. • Prioritize product roadmap, define product requirements, and lead development process from concept to launch in partnership with cross-functional teams. • Use quantitative (e.g., metrics, analytics) and qualitative data (e.g., research, user feedback) to inform product decision-making • Work collaboratively with and drive alignment among key stakeholders across the organization, including executives, engineering & design teams, sales, marketing, etc.
• 4+ years of experience in product management, or related roles, in a technology-driven environment. • Execution-oriented: You’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time. • Customer empathy: You are a champion of the customer and can ship product improvements that address key customer pain points and bring delight. • Impact driven: You understand how your work drives business impact and can lead your team to focus on high-impact work • Excellent communication and collaboration skills: you can work effectively across teams and influence stakeholders at all levels; you are able to rally teams around your objectives.
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