Key Account Manager - Merchants
August 27
🏡 Remote – Anywhere in California
Description
• Assisting the merchants at all stages of cooperation • Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants • Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process • Maintaining long-term business relationships and daily communication with merchants • Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio • To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have • Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis • Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase
Requirements
• 2+ years of experience in clients success, business development role • Experience in working with merchants in the e-commerce sector is mandatory • Willingness and ability to learn new things quickly • High sense of responsibility • Good communication skills (for communication not only with the clients but cross-team communication daily) • Excellent written & spoken communication skills in English (not less than B2) and good command of Russian (A2/B1 level)
Benefits
• 20 days of vacation time • Latvian bank holidays • Sick leaves • Additional birthday day off • Team building events and corporate parties
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