Customer Success Specialist

April 4, 2023

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Fliff Inc

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Description

• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance and resolution • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their issues are resolved • Gather customer feedback and share with our Management and Product teams • Assist in training other Customer Support Representatives

Requirements

• Experience as a Customer Support Specialist or similar CS role is preferred • Familiarity with our industry or a desire to learn • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling tough cases

Benefits

• Top tier compensation + benefits package. • Flexibility to work from the company's office or remotely. • Opportunity for professional growth in a dynamic and international environment. • Informal, friendly and knowledge-sharing environment. • An interesting and challenging job that allows you to explore paths to creating successful software solutions.