Staff Software Engineer, Consumer

June 11

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Radically personal customer service software.

Customer Service Platform • Saas • customer service • customer experience • omnichannel

51 - 200

Description

• Build! You’ll design, architect, code and maintain innovative, scalable and secure systems. You’ll mix time spent writing code with leading projects. • Mentor. You’ll provide technical guidance and mentorship in software engineering best practices to help others grow their careers. • Collaborate. You’ll work closely with a small, nimble, cross-functional team of engineers, product managers and designers. You’ll participate in conversations with Customer Success, Support and directly with customers. • Ownership. You’ll participate and lead in all aspects of the project lifecycle, from ideation to specification to release and iteration.

Requirements

• Have more than 5 years of full-stack engineering experience designing and shipping scalable distributed systems. • Experience mentoring and leading other engineers focusing on best practices. • Are relentlessly focused on the customer. You look at everything you create through the lens of how it improves things for our customers. • Value collaboration. You know successful software development is a team sport and aren’t above doing glue work to help the team deliver high-quality products. • Communicate clearly. You’re comfortable communicating cross-functionally to describe how various technical approaches might impact the product behavior (and vice versa). • Love learning. You are innately curious, whether you are researching new technologies or digging into hard-to-debug issues our customers encounter.

Benefits

• Competitive salaries, stock options • Medical, Dental, Vision and Life insurance • Generous paid time off • Generous paid Parental Leave • 401K • Flexible Spending Accounts • Home office stipends