Senior GTM Technical Enablement Manager

3 days ago

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Grafana Labs

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Grafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations

Monitoring • Observability • Dashboards

501 - 1000

Description

• Grafana Labs is looking for a Senior GTM Technical Enablement Manager to join our rapidly growing Go-To-Market (GTM) organization. • Serve as the enablement leader that is partnered to our Solutions Engineering (SE) and Customer Experience (CX) organizations. • Guide and develop enablement frameworks and programs nuanced to the needs of the roles on these teams. • Work closely with Product Marketing, Product Management, Partner Team, and key stakeholders across SE and CX. • Identify critical enablement programs needed (onboarding, accreditation, everboarding etc.) and develop these programs. • Focus on Product Knowledge, customer-facing interactions/soft skills, adherence to Sales Process/Customer Journey, and Cross-functional efficiency.

Requirements

• 3+ years of experience in a Solutions Engineering or similar role • 3+ years of experience in a Technical Enablement focused role, preferably at a high-growth SaaS company with a technical offering • Basic Technical proficiency, ideally with: • Understanding of Observability • Understanding of Kubernetes • Programming experience (any language, favorite Go, JS) • Knowledge of a curriculum development methodology • Experience in designing enablement programs for highly technical Solutions Engineers on technical products • Excellence in program and project management skills including: planning work, managing details, keeping multiple tasks/projects on track, working with cross functional stakeholders, and navigating ambiguity to deliver results • Experience delivering high impact enablement programs in a fast moving environment • Excellent facilitation and presentation skills across a range of learner tenures from individual contributor to senior leader • Proven creative thinker that independently generates and executes on innovative ideas for how to engage learners • We are a remote first company so you should be experienced and skilled at working remotely with an international team • We’re a high growth company, so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership.

Benefits

• equity • bonus (if applicable) • other benefits listed here.