Customer Success Consultant

August 1

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Granicus

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Empowering a Modern Digital Government.

Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000

Description

• Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience • Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints • Identify and document expansion opportunities through the Client Services Qualified Leads Program • Regularly achieve quarterly and annual targets for managing NPS Program responses, Customer Health Score outreach, and Strategic Reviews for your dedicated Customer Portfolio • Granicus benchmarks and client baselines to accelerate adoption • Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals • Coordinate and lead new-hire onboarding and boot-camp programs and/or serve as a kick-starter resource. • Passionately pursue developments in Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends • Enthusiastically represent Granicus at internal and external speaking events or webinars as a subject-matter expert in our products and respective civic and citizen knowledge pillars • Please note, this is a full time, temporary position with employment scheduled through July 2025

Requirements

• 2+ years of increasing responsibility in a relevant field, such as an agency, public sector organization, or software company • Extraordinary appetite for analytics and advancement driven by data with a preferred knowledge of civic-management and citizen-engagement tools • Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation • Change management experience • Exceptional interpersonal skills for internal and external relationship-building • Ability to thrive in a lean, self-propelling, proactive environment • Commitment to diversity of thought and consideration of different ideas