Technical Account Manager

December 2, 2023

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Guidewheel

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Our plug-and-play FactoryOps platform empowers any factory to reach sustainable peak performance.

Software • Manufacturing operations • Factory operations • Operational excellence • Machine learning

11 - 50

💰 $9M Series A on 2022-12

Description

• Provide technical support to customers in North America • Understand customer's business and troubleshoot technical issues • Explain technology products to all types of users • Assess customer's current machine infrastructure • Prepare and order equipment needed for installation • Guide customers through installation process • Perform initial configuration and data check • Troubleshoot installation for inaccurate readings or signal strength • Configure additional users and implement best practice settings • Troubleshoot system configurations and support feature upgrades • Build documentation regarding installation, troubleshooting, and best practices

Requirements

• 2-4 years operational experience in factories • Entrepreneurial attitude • Team oriented and self-directed • Customer focused • Excellent interpersonal, analytical, and communication skills • Fluent in both Spanish and English • Experience in electrical and telecommunications systems • Bachelor's degree in electrical engineering or related field (nice to have) • Background knowledge of manufacturing operations (nice to have) • Familiarity with design thinking tools (nice to have) • Startup environment experience (nice to have) • SaaS / PaaS or big data experience (nice to have) • Background and training in ICT preferred • Microsoft Excel experience • Data analytics skills

Benefits

• Opportunity for significant growth with the company • Work directly with customers to maximize value • Be part of a fast-growing team • Challenge yourself and your teammates • Support growth and development • Build positive organizational culture