HoneyBook
Supporting independent service-based businesses with the tools they need to be successful doing what they love.
Booking and Contracting • Creative SMB • SaaS • Market Network • Creative Entrepreneur
51 - 200
Senior Content Strategist, Help Center
5 days ago
🔄 Hybrid – San Francisco
HoneyBook
Supporting independent service-based businesses with the tools they need to be successful doing what they love.
Booking and Contracting • Creative SMB • SaaS • Market Network • Creative Entrepreneur
51 - 200
Description
• Create content for HoneyBook Help Center and Education Hub. • Write the content that powers our member-facing knowledge base. • Partner with the team to drive Help Center execution. • Create technical documentation and how-to articles. • Contribute to shared goals and increase adoption of the HoneyBook product. • Work closely with Customer Support and Product Team to prioritize new content.
Requirements
• 3+ years of experience writing customer-facing documents or equivalent. • High level of customer empathy in all you do. • Excellent at writing concise, easy to understand materials. • Love creating customer facing documentation and find opportunities to improve existing content. • Thrive when you take a project from beginning to end with high levels of autonomy. • Data driven, with an understanding of how analytics impact strategic decisions.
Benefits
• From wellness programs to exceptional family leave policies, • The health and happiness of our employees are foremost.
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