Product Operations Specialist - Flights
6 days ago
🏡 Remote – Anywhere in California
Description
• Be a subject matter expert in navigating our booking environments and answering stakeholder questions related to bugs, missing content, and new product launches. • Own portions of operation health measurement, alerting, and incident reporting. • Serve as an incident manager as needed for high-impact outages and product issues. • Liaison with stakeholders at vendor partners to report issues and strategize solutions. • Set requirements for new product launches to ensure benchmarks are met. • Field questions from company stakeholders via intake process and document reported bugs. • Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented. • Run tests in the app environment when new content or products are launched. • Maintain high-quality documentation of systems, processes, and settings. • Flex as needed to support operational tasks in an ad-hoc manner.
Requirements
• A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth. • Excellent judgment; ability to ask smart questions and make quick, impactful decisions. • Resilient attitude, ability to stay on your toes and move with any changes that may come your way. • Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders. • Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company. • Exceptional ability to grasp, manage, and articulate complex systems. • Strong organizational skills in order to stay on top of multiple tasks at once.
Benefits
• Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages. • Hopper covers 100% of the premiums for the employee for a group insurance plan through Vitality Health. • Automatic contributions when you start with Hopper through Smart Pension. • Please ask us about our very generous parental leave, much above industry standards!. • Access to co-working space on demand through FlexDesk AND Work-from-home stipend. • Carrot Cash travel stipend. • Unlimited PTO. • Entrepreneurial culture where pushing limits and taking risks is everyday business. • Open communication with management and company leadership. • Small, dynamic teams = massive impact.
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